A2 Game Privacy Policy – How We Protect Your Data

1 Introduction

A2 Game operates an online sports betting and gaming platform designed for players in Pakistan. We take the privacy of our players seriously. This document sets out in plain terms how we handle personal information — what we collect, why we collect it, how it is stored, and when it may be shared with others.

By registering an account on A2 Game and using the platform, you confirm that you have read and understood this Privacy Policy. If you do not agree with how your data will be handled, you should not create an account or continue using the platform.

This policy should be read alongside the A2 Game Terms and Conditions, which govern the overall relationship between you and A2 Game. Together, these two documents cover your rights and obligations as a registered player.

2 Personal Data We Collect

The table below summarises the categories of personal data A2 Game collects and the specific types of information within each category:

We collect only the data that is genuinely needed to operate the platform, verify your identity, process PKR transactions and comply with our internal risk and security requirements. We do not collect data beyond what is listed above.

3 How We Collect Your Data

A2 Game collects your personal data through the following means:

• Direct input: Information you provide when registering an account, updating your profile, making a deposit or withdrawal request, or contacting support.
• Automated collection: Technical and usage data collected automatically when you visit the website or use the mobile app. This includes IP addresses, device identifiers and session data collected through cookies and similar technologies.
• Payment processing: Financial data received from payment service providers — including JazzCash, Easypaisa and Raast — when you initiate a PKR transaction on the platform.
• Identity verification: Data received from third-party identity verification services when you submit documents for account verification.
• Fraud and security tools: Technical signals collected by our fraud detection and security monitoring systems when you interact with the platform.

4 Why We Use Your Data

Every piece of data A2 Game collects has a specific, legitimate purpose. The table below maps each use of data to the reason it is necessary:

• To create and manage your account: Identity and contact data are needed to register you on the platform, allow you to log in securely and manage your account settings.
• To process PKR deposits and withdrawals: Financial data is required to credit deposits to your account balance and process withdrawal requests to your chosen payment method, whether that is JazzCash, Easypaisa, Raast or a bank transfer.
• To verify your age and identity: Identity documents are collected to confirm you are at least 18 years old and that you are the rightful holder of the payment method linked to your account.
• To settle your bets accurately: Betting data is used to record your wagers, calculate winnings and update your account balance in real time across cricket, PSL, T20, football and esports markets.
• To operate the VIP programme: Account and betting data is used to calculate VIP points, determine your current tier level and apply the relevant benefits, including cashback and priority withdrawal processing.
• To deliver and improve promotions: Usage and account data helps A2 Game present relevant promotions — such as cricket season bonuses during PSL — and verify eligibility when you claim an offer.
• To detect and prevent fraud: Technical and financial data is analysed to identify unusual patterns that may indicate account abuse, payment fraud or violations of the Terms and Conditions.
• To respond to support queries: Communications data is used to investigate and resolve any queries, disputes or complaints you raise with the support team.
• To improve the platform: Aggregated usage data is analysed to understand how players navigate the platform, which features are used most, and where improvements can be made to the interface and product.

5 Payment Data and PKR Transactions

Given that all transactions on A2 Game are conducted in Pakistani Rupees (PKR), payment data handling deserves specific attention. When you deposit or withdraw funds, your transaction details are processed through the relevant payment provider — JazzCash, Easypaisa, Raast, or your bank.

A2 Game receives a transaction reference and confirmation from the payment provider. Full card numbers or mobile wallet credentials are not stored on A2 Game servers — these are handled directly by your payment provider under their own security and privacy standards.

Your deposit and withdrawal history in PKR is stored on your account and is accessible to you from your account dashboard at any time. This history is retained for account management, dispute resolution and internal audit purposes.

6 When and With Whom We Share Your Data

A2 Game does not sell, rent or share your personal data for third-party marketing purposes under any circumstances. Your data may be shared only in the following specific situations:

• Payment service providers: Transaction data is shared with JazzCash, Easypaisa, Raast and banking partners as required to process your PKR deposits and withdrawals.
• Identity verification services: When you submit identity documents for account verification, those documents are processed by a third-party verification provider. This provider is bound by confidentiality obligations and may not use your data for any purpose other than completing the verification check.
• Fraud prevention and security services: Technical data may be shared with fraud detection tools and cybersecurity services that help protect the platform and player accounts from unauthorised access and abuse.
• Legal and regulatory obligations: If A2 Game is required to disclose information by a valid court order, law enforcement request or other legal process, we will comply with that obligation. We will inform you of such a disclosure where it is legally permissible to do so.
• Business transfers: In the event that A2 Game undergoes a restructuring, merger or change of ownership, your data may be transferred to the new entity. You will be notified if this occurs and the new entity will be bound by the commitments made in this Privacy Policy.

All third parties with whom data is shared are required to handle it in a manner consistent with the principles in this Privacy Policy and with applicable data protection standards.

7 Cookies and Similar Technologies

A2 Game uses cookies — small text files stored on your device — and similar technologies including local storage and session tokens to operate the platform. Here is how each type is used:

• Essential cookies: These keep your session active while you are logged in, remember your language and display preferences, and enable core platform functionality. These cannot be disabled without disrupting your ability to use the platform.
• Analytics cookies: These help A2 Game understand how players use the platform — which pages are visited most, where players drop off in a flow, and which features are most popular. This data is processed in aggregate and is not used to identify you individually.
• Security cookies: These help detect suspicious activity, such as login attempts from unusual locations or devices, and are essential to the fraud prevention systems that protect your account.

A2 Game does not use advertising or tracking cookies that follow your browsing activity across other websites. Your on-platform behaviour is used only to improve the A2 Game experience, not to build a profile used for third-party advertising.

Most browsers allow you to manage or delete cookies through their settings. Note that disabling essential cookies may prevent certain parts of the platform from functioning correctly.

8 How Long We Keep Your Data

A2 Game retains personal data for as long as is necessary for the purposes outlined in this policy, or as required by internal record-keeping standards. General retention periods are as follows:

• Active account data: Retained for the duration of your account's active status plus a period of five years after your last login or last transaction, to allow for dispute resolution and account reinstatement requests.
• Financial transaction records: PKR deposit and withdrawal records, along with payment method details, are retained for seven years from the date of the transaction for internal audit and record-keeping purposes.
• Identity verification documents: Retained for the duration of your account and for five years following account closure, unless a longer retention period is required by law.
• Support communications: Chat logs, emails and attachments related to support queries are retained for three years from the date of the last communication in a given case.
• Technical and usage logs: Typically retained for up to 12 months and then deleted or anonymised.

When data is no longer needed and the applicable retention period has passed, it is securely deleted or anonymised so that it can no longer be linked to you as an individual.

9 Your Privacy Rights

As an A2 Game player, you have the following rights in relation to your personal data. To exercise any of these rights, contact support through your registered account:

10 How We Keep Your Data Secure

A2 Game uses a combination of technical and operational security measures to protect your personal data against unauthorised access, disclosure, alteration or loss:

• All data transmitted between your browser or app and A2 Game servers is encrypted using industry-standard TLS (Transport Layer Security).
• Passwords are stored in hashed form — plain-text passwords are never stored or accessible by A2 Game staff.
• Access to production systems and databases containing player data is restricted to a limited number of authorised personnel and is logged and monitored.
• Payment-related data is handled in accordance with the security standards of the relevant payment provider (JazzCash, Easypaisa, Raast, etc.).
• Regular security reviews and monitoring are carried out on the platform infrastructure.

While A2 Game takes security seriously and applies reasonable technical measures, no online platform can guarantee absolute security. You also play a role in keeping your account secure — using a strong, unique password, not sharing your login credentials, and logging out on shared devices all reduce the risk of unauthorised access.

11 Children and Under-18s

A2 Game is strictly an adults-only platform. We do not knowingly collect personal data from anyone under 18 years of age. The platform is not directed at, and should not be used by, anyone under the age of 18.

If A2 Game becomes aware that a registered account belongs to a person under 18, the account will be closed immediately, any deposits returned where possible, and the associated data deleted or flagged in accordance with our age verification obligations.

If you believe that a person under 18 has registered on A2 Game, please contact support immediately so that the matter can be investigated and resolved promptly.

12 Updates to This Privacy Policy

A2 Game may update this Privacy Policy from time to time to reflect changes in the platform, our data practices or applicable legal requirements. When material changes are made — for example, if we begin collecting a new category of data or change how data is shared with third parties — you will be notified through a platform notification displayed when you next log in, or by email to the address registered on your account.

The most current version of this Privacy Policy is always available at a2game.vu/privacy-policy. The date at the top of this page reflects when the policy was last updated. Continuing to use the platform after a policy update has been communicated is treated as acceptance of the revised terms.

If a change is significant enough that it materially affects your rights or how your data is used in a way you did not previously agree to, we will seek your explicit consent before the new processing activity begins.

13 Contact and Privacy Queries

If you have any questions about this Privacy Policy, want to exercise one of your data rights, or have concerns about how A2 Game has handled your personal information, please get in touch through the support messaging system available in your account.

The support team handles privacy requests alongside general account queries. For anything related specifically to data access, correction or deletion, please include the words "Privacy Request" at the start of your message so it can be directed to the right team quickly.